Repeating problems (1) Many Missing Files; and (2) Downloading From iTunes

Advertisement
November 30

I am having multiple issues with the iTunes store currently. I have spoken with an Apple Expert on August 14, 2010 (case number available if needed). Although he was very good at helping me to the best of his ability, he referred me to iTunes Store Customer Service, which I previously was in contact with.
I have 2 types of repeating problems (1) Many Missing Files; and (2) Downloading From iTunes Store.
_Problem One - (1) Downloading From iTunes Store_
I have 1610 missing files from my iTunes folders. I created a list of missing items by following these steps:
+If for any reason you find yourself with random missing tracks, (or are trying to recover from a dying hard drive like me), there is an easy way to isolate those missing tracks.+
+1. Create a standard playlist called "Not Missing".+
+2. Drag your entire library into that playlist. Missing tracks cannot+
+be copied to a playlist.+
+3. Create a smart playlist called where you select the following conditions in the options window for the new smart playlist:+
+*dropdown menu* PLAYLIST+
+*dropdown menu* IS NOT+
+*dropdown menu* NOT MISSING.+
+4. Rename the smart playlist "Missing"+
+5. Right Click the "Missing" playlist+
+6. Click the "Export..." option+
+7. Select the Plain Text option and Desktop location+
My missing playlistable items represent a better part of a decades worth of audiobook files, transfered files from my PC days, etc... i loved my - now missing - Doctor Who and Torchwood purchases from iTunes.
I have already read the Trouble Shooting, checked Time Machine Backup, and been walked through replacing the preferences list. The missing file path from the "get info" options in iTunes points towards a non-existant file.
_Problem Two (2) Downloading From iTunes Store_
I have had problems downloading files from iTunes for months. I first noticed it with the TV Show "Avatar: The Last Airbender". Lately, when I download from the (non-music) part of the store, the majority of files are downloaded and then immediately not found. This has been prompting iTunes to repeat the download. Until I force quit itunes and *potentially cry*.
There have been multiple iTunes store purchases of audio books recently. If I reported the missing file immediately, I can contact iTunes support to repost the file and that usually fixes the issue. But today, I went to go rewatch "Torchwood: Children of Earth" and noticed Problem One.
_Hind Sight_
If provided with a spreadsheet of my iTunes Store purchase history, I can write a vlookup( formula in excel to compare the list against my exported missing list so a shortlist of what is missing from just my iTunes Store purchase history can be created (hint: it's the majority of items from the list, others are years worth of files from my PC days). If we could do that, could iTunes make my missing purchases available?
Then we can focus on purely, trying to figure out why they went missing in the first place - so we can prevent it again & possibly help others from running into the same.
Plea
I strongly suspect the two issues are related to a root cause ... in addition to my user error in file management of backups ... what is going on?

Advertisement

Replay

iTunes Support (Eric) emailed me some instructions. I am posting, in hopes that this will help others.
_Suggestions from iTunes Support_
Troubleshooting 1. iTunes Store: Finding missing purchases and downloads http://support.apple.com/kb/TS1408
Troubleshooting 2. Direct Assistance
_Results based on Suggestions_
Results on "Searching the harddrive" - did not resolve my concerns
Results from "Direct Assistant" - i emailed the list of the missing files... status is pending
Conclusion
I'll follow up again later, if I have new news.

View 3 Replies

Corrupt aac files after downloading from iTunes!

November 30

Hi, the download manager of iTunes is bad! If downloads are interrupted and resumed later (lack of electricity supply, disruption of the Internet connection), then aac files are not valid! Such a file stops playing in the middle of the song, for exam

View All Replies

Itunes seems to be unable to locate original file to play songs. Songs are in the itunes media file and playable direct from file. Preferences/advance file location is correct. Some files are playing and others aren't with no obvious pattern.

November 30

Itunes is unable to locate original file when attempting to play music. Songs are in the itunes media file and playable direct from there. Preferences/Advanced file location pointer is correct. Some songs play but most don't. I did move files around

View All Replies

What is the problem in my account I could not download from the store, whether programs are free or non-free I hope you fix the problem or Chrho me and I repaired the problem

November 30

What is the problem in my account I could not download from the store, whether programs are free or non-free I hope you fix the problem or Chrho me and I repaired the problem thank you...Nobody here can fix your problem, we do not work for Apple. And

View All Replies

I'm downloading from Itunes and have come across error = 404 and 403. Anyone know what this is? Corrupted file maybe?

November 30

I'm downloading from Itunes and have come across error = 404 and 403. Anyone know what this is? Corrupted file maybe?It means that iTunes looked for something on the iTunes Store servers and either it wasn't there(404) or the iTunes Store servers den

View All Replies

Downloaded ringtone and alert tone from itunes, showed on my phone, an hour later they were wiped??  cannot find them now? help (restarted, synched etc etc) same problem

November 30

downloaded ringtone and alert tone from itunes, showed on my phone, an hour later they were wiped??  cannot find them now? help (restarted, synched etc etc) same problemHi jaswantfromlondon, I apologize, I'm a bit unclear on the exact context for whe

View All Replies

Album/playlist downloaded from iTunes includes mpeg-4 video file?

November 30

I have downloaded from iTunes an album that includes an mpeg-4 video file?  What is the best medium CD or DVD and format for burning the playlist?  Assume it could be played on a CD player (for sound only) or a DVD player.  Handbrake includes a unive

View All Replies

Can't access files on my ipod from itunes

November 30

Anyone you understand?? I can't anymore access my files on my ipod from itunes. I can see what is there, but it won't allow me to delete any files on my ipod. At start up, it does the syncronicing, finish in itunes but the display on my ipod never go

View All Replies

Iphone won't download from itunes (purchases or updates) and keeps asking for password

October 11

My new Iphone 6 won't download from itunes, whether it is a new purchase, previous purchase or update.  Itunes keeps asking for password.  Icloud seems to be working, find my phone works, so what do I do?  I've signed out and back in to the app store

View All Replies

I was able to drag and drop songs from iTunes in to Garage Band so I could slow them down to learn how to play them. Since the newest version of iTunes came out I no longer can. Is this a feature that I can turn back on?

October 11

I was able to drag and drop songs from iTunes in to Garage Band so I could slow them down to learn how to play them. Since the newest version of iTunes came out I no longer can. Is this a feature that I can turn back on? I really would like to contin

View All Replies

Problem in Creating .wsdl file and mapping.xml with ant

October 11

hi i am created my .wsdl file and mapping.xml file with wscompile tool but when i run this by ant tool it show a problem. the command runs on command prompt but when run throught ant file it shows a following error :- Execute failed: java.io.IOExcept

View All Replies

Spotlight missing files and folders?

November 30

Spotlight consistently misses certain files and entire folders, which I can find by rummaging through my finder, but can't find by searching in Spotlight. No these are not hidden files or library folders. Yes I have checked my privacy settings and us

View All Replies

Missing itunes music files and exclamation point in iTunes 10

October 11

Hi iTunes on my macbook is a copy of from my desktop. I have not added any music to it and only use it to play music when I am travelling. Last night I opened itunes and it was updating album covers..i think this is the first time i opened it since u

View All Replies

JNLP and jar files are being download from server again.

October 11

I have a swing application deployed with Java Web Start on a server. On my client I install the application using JWS JRE 1.6. The issue is that without any change in the jars or JNLP the jars are being downloaded from the server again and again This

View All Replies

Cannot download .pdf files and word docs from KM using Web Dynpro

November 30

Dear Portal Gurus, Using KM API, I am trying to download, documents from KM in my Web Dynpro Application. But .pdf files and word docs with screenshots are not getting retrieved from KM. Word docs opens with no content and Adobe opens with an error s

View All Replies

How to send data (file and text both) from jsp to servlet

October 11

upload JSP  case 1>> if i am using this  <form enctype="multipart/form-data" the file value is comming on the servlet side          and other vales are not comming when i am using request.get parameter(....); case 2>>  if i am usi

View All Replies

How to call the css file and its images from our application......

November 30

hai, Im uploading a .css file and some images in Apex shared components ,now how to call the css file and images from my Application.... plz tell me detailed..... Edited by: anoo on Nov 3, 2008 12:51 AMHi Anoo, Sorry, didn't see that you'd started a

View All Replies

I'm so frustrated-Unable to download from ITunes and my entire library-GONE

November 30

Just upgraded last night and am so mad, my entire library is gone! I also am unable to preview/download anything from the ITunes Store. I can only play ITunes radio-anyone know what to do??????Hopefully you did not do a clean install of OS X since th

View All Replies

HT201272 How do I download from itunes Lion and iPhoto to my imac which I have perviously installed

October 11

I have recently installed os Lion but I am not happy with the way it is operating and wish to reinstall it. I understand I can do a clean install by holding down the option key on start up and selecting the hidden drive. This leaves me with a problem

View All Replies

I cannot view pdf files with free download from Adobe. Simple

October 11

I cannot view pdf documents, since recent download of Adobe Reader. Click pdf doc, Adobe opens, but bleeps if I click anywhere on the screen, then closes. Recently I tried to look at my Amex Statement online, but Adobe wouldn't show the file. I downl

View All Replies

Tags:

  1. how to upload excel data into forms 11g
  2. how to enable mosh in Cisco routers
  3. ipad a1396 charging only vibrate no on
  4. windonw 8 graphics card dw
  5. youtube does not open safari mac kids ç
  6. SAP PI CPIC-CALL: ThSAPCMRCV
  7. UFE3
  8. UAFT
  9. 8QYE
  10. 65S0
Copyrights 2019 Fcffair BigData Resource, All rights reserved