Missing DLC for Call of Duty Advance Warfare

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November 30

I bought Call of Duty Advance Warfare today but did not get the free DLC, the rep asked my email for the DLC but when it rang up it showed 4.99 for the DLC . I was not sure what the 4.99 charge was but appears that it was for the free DLC.

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Hello gboggs89,
Thank you for purchasing Call of Duty Advanced Warfare at Best Buy!  I trust you'll enjoy the latest installment from the massively popular franchise.
If you are expecting a code via email and haven’t seen it, you may wish to check the settings in your email.  If you use Gmail, for example, emails from Best Buy may automatically be sent to your “Promotions” inbox.  You may also want to ensure that the @BestBuy.com domain is added to your safe senders list so codes are not misplaced and deleted out of your SPAM folder.  It can take up to 48 hours to receive your code via email for processing and distribution.
If you have waited the mentioned time frame, checked all your email inboxes, and are still in need of customer assistance with a pre-order code, we have a process that can provide you with direct support.  Just send us the following information as a private message to our Gaming-BBY inbox  (clicking the hyperlink will open a new window with a private message addressed to the inbox):
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
Please ensure you provide all of this information to Gaming Support for the fastest service.  Armed with that information, our gaming team will be able to quickly assess the situation and provide you with a resolution.
Thanks for writing in.  Have a great weekend!
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
 Private Message

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