HP Support Assistance have stopped working/desktop. and have not worked in weeks

November 30

This computer have many problems, HP Support Assistance have stopped working, and Hp Quick Start have also stopped working-every time the support assistande update programs it stop working-and no matter what I do for quick start it never works. I have refreshed the computer many times only to loose my progrems and they are
hard to get back- and when I recard them on a dvd they looks unreadable and will not download  on the computer my computer  is
HP Pavilion p7-1446s Desktop the model Number is H3Z36AA#ABA The S/N is {Personal Information Removed}. windows 8.
Microsoft said I could download windows 8.1 free but when I did they put the price up to 119 dollards what is it-
is it free or do I pay.another problem is Rundll have problems starting. What can i do and can you help me??



Hi anne_1, Sorry to hear that you are having issue with your Pavilion computer.  I have done some research for you and I have a link that will take you to download the updated Support Assistant.   http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=us&dlc=en&sw_lang=&product=5297...
If you would like to download and install the updated version of Windows 8.1 ,here is the link that will take you to the free download.      http://www8.hp.com/us/en/ad/windows-8/upgrade.html
If this does NOT resolve the issues that you are having, please feel free to write back and I will be happy to offer more assistance.
Thank you in advance
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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